Guarantee compliance with ISO clause 7.2 

SkillsDB makes it easy to determine the ISO-related employee competencies, ensuring qualifications based on training, certifications, and experience with ISO 9001, 14001 and 45001.

What are the Employee ISO Competence Standards in ISO Clause 7.2

1. Determine Necessary Competence

Determine the necessary competence of person(s) doing work under the organization's control that affects the performance and effectiveness of the quality management system (QMS).

The organization must decide what specific competencies are necessary for someone to perform his or her job effectively. To define personnel requirements for a given job position, you might ask, 'What job-specific knowledge area(s) must be well understood by someone in this position?'

2. Ensure Competence

Ensure that these persons are competent on the basis of appropriate education, training, or experience.

The requirements mandate that everyone who affects the QMS (i.e., everyone in the organization) must be competent. So, what exactly is ‘’competent”? It’s the condition that enables a person to perform a task in a manner that meets the required performance standard. ISO 9001 clarifies this by separating four different variables relating to competence:

  • Education
  • Training
  • Skills
  • Experience

3. Take Action to Achieve Competence

A business shall, where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken.

Once competency has been determined for all personnel affecting product conformity, the organization must compare individuals to its competency needs and identify where gaps exist. Options for dealing with a gap between actual performance and required performance include:

  • On-the-job training
  • Coaching and counseling
  • Training Courses

4. Keep Evidence

A business shall retain appropriate documented information as evidence of competence.

One more thing that must be in place is records. ISO 9001 specifically requires the retention of documented information (i.e. records) as evidence of competence. 

Digital training records are the best approach for organizations. They clearly and quickly show what training has taken place or is planned and make gaps obvious. The long-term costs of digitizing your QMS are usually much less than the cost of administering paper records.

Examples of evidence include:

  • Job descriptions and postings (evidence of determination of competency)
  • Employee resume and certifications (evidence that competency was met)
  • Training attendance and agendas ( evidence that competency was met)
  • Test results, certifications, performance evaluations (evidence that actions were effective)

SkillsDB Simplifies ISO Competency Standards Tracking

Organizations have to establish a process for assessing existing staff competencies against changing business needs and prevailing trends.

Furthermore you need to check for evidence that all staff which work under your organization’s control are competent, and that evidence continuing competence is maintained as documented information in accordance Clause 7.2. Maintain documented information such as a skills matrix; training records, job roles, and career paths.

Companies must establish and maintain a competency-based training program, the following steps must be taken:

  • Identify competency-based training needs
  • Prepare the training materials
  • Conduct and evaluate the training

Build Out Your ISO Competency Framework

ISO Definition: Determine the necessary competence of person(s) doing work.

SkillsDB Solution: Our expert competency framework consultants, in conjunction with our custom competency framework building software, will expedite the process of developing a competency framework that meets the ISO competency standard for your business.

Identify Available Skills in Organization with Skills Assessment

ISO Definition: Determine necessary competence of person(s) doing work under its control that affects performance and effectiveness of quality management system.

SkillsDB Solution: Employees fill out their own skills matrices then managers review. Our unique, web-based assessment allows employees and managers to easily score skillsets. SkillsDB tracking is next get by applying total quality administration to skills management.

Ensure Your People Have the Right Training for the Right Job Roles

ISO Definition: Ensure these persons are competent on the basis of appropriate education, training, or experience.

SkillsDB Solution: SkillsDB generates recommended learning plans for every employee based on their job roles. It uses an employee’s current skillset and/or job role skills score then compares it to learning catalog skills/scores. It then creates a recommended learning plan. These are directly tied to the employee’s current and needed skillset for their job providing a personalized learning pathway.

Define Skill Gaps to Take Action

ISO Definition: Where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken.

SkillsDB Solution: Skill gap analysis for employees, managers, executives and admins. Need to find people with a certain skillset? Or maybe you need to see who can be trained to meet the challenges of the next job. Take a precise look at where your people stand in each skill, showing how many people are ready for the job right now, and who can be trained to meet your needs.

Take Action When Skills Gaps are Identified

ISO Definition: Where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of the actions taken.

SkillsDB Solution: An employee or manager can pull courses into the employee’s actual individual learning plan. This brings a set of tools to track progress as they go through these courses, in addition to on-the-job trainings. Employees will have every tool they need to succeed, improving on the job effectiveness and happiness.

Keep a Record of Skills and Skills Growth and Development

ISO Definition: Retain appropriate documented information as evidence of competence.

SkillsDB Solution: SkillsDB is the point of record for all your ISO skills gap analysis and competence data. Breakdown employee skillsets any way you need. SkillsDB reporting provides the power to evaluate team strengths and weaknesses, showing just how to prepare for the next project.


Tie in with SkillsDB to maximize your organizational talent


Align the organization with its employees to do the best work


Ensure the right people are in the right roles, with measured performance and growth


Offer employee development plans with skills gap analysis and recommended learnings to aid career development


Report organizational team strengths and weaknesses to management with structured regularity


Drive recruiting, hiring and succession planning with deep people data


Manage talent proactively so the team can focus on its critical day-to-day responsibilities


Get our free whitepaper on the importance of skills management

Download A Sophisticated Understanding of The Impact of Skills Management On Business Performance to better understand its effect in four key areas for your organization. 

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